Evaluation Based on Completeness of Vision and Ability to Execute
Rackspace has been positioned by Gartner in the “Leaders” quadrant of its new Magic Quadrant for Public Cloud Infrastructure Managed Service Providers, Worldwide. The Gartner assessment, performed by the firm’s IT industry experts, evaluates providers based on the completeness of their vision and their ability to execute. It categorizes providers in quadrants labeled Niche Players, Challengers, Visionaries and Leaders. Rackspace was among the 20 providers assessed by Gartner, and Rackspace is one of seven in the Leaders quadrant.
“We believe earning a position as a leader in the first year of this new Magic Quadrant is an honor,” said Jeff Cotten, president of Rackspace. “We launched our initial managed services offerings for AWS and Microsoft Azure in the back half of 2015 and feel this recognition by Gartner is a testament to how far we’ve come in a relatively short time. Customers value the technical expertise, software tooling and global scale we bring to the managed services market. We are fortunate to be the only managed cloud services provider that is recognized at the highest tiers of the partner programs of AWS, Google and Microsoft. We’re experiencing strong growth in our managed cloud services for the leading pubic clouds and expect that trend to continue as we innovate on our products.”
Over the past two years, Rackspace has brought its results-obsessed approach to customer service, known as Fanatical Support, to multiple public clouds, including Amazon Web Services (AWS), Microsoft Azure and, just recently, Google Cloud Platform.
Rackspace is investing heavily in its Fanatical Support for AWS and Fanatical Support for Microsoft Azure businesses. Rackspace has more than 700 customers on these platforms and each business is experiencing a four-figure annualized growth rate.
Rackspace recently achieved Premier Consulting Partner status, the highest tier within the AWS Partner Network, and the Fanatical Support for AWS global team of experts holds nearly 800 technical certifications, which earned it the highest-level certification distinction from AWS. In response to customers’ needs, Rackspace is investing heavily in its Fanatical Support for AWS tooling, and is now able to offer customers an enhanced version of the Compass tool that provides valuable data to help them optimize their AWS spending. The enhanced Compass tool gives customers insights into their AWS spending trends, opportunities to right-size under-utilized resources, recommendations for Reserved Instance purchases, and the ability to aggregate and analyze spending across multiple dimensions and multiple AWS accounts.
